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Joys Gems
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Terms & Conditions


All orders made through Little Gems are accepted on the basis that these terms and conditions have been read and are agreed to.

Ordering Wedding Stationery and Favours

We always recommend ordering a sample of our stationery before you go ahead and place an order with us. If you choose not to do this, please be aware that a variation in colour and materials may occur and may differ slightly to the photographs on our website.

If you have received a sample and are happy with the design, you may order via the telephone, email or by downloading and returning an order form from our website. A 50% deposit will be required (100% if the order is to be completed within 28 days) and we will take this as your approval of the samples we sent. Wording for the inserts of your cards will then be sent to you and approval will be required before printing commences. We will not post/ deliver your items until the remaining balance has been paid and we will request this on completion of your order. If you require any additional items to those specified on your order form please note that these items will be treated and charged as a separate order (including delivery charges) and may take a further 28 days to complete.

Privacy Policy

During the ordering process, and when in contact with us, we will ask you for certain personal details including postal and email addresses, telephone numbers and names of you and your partner. This is essential information which enables us to process your order. Little Gems will never sell or pass this information on to third parties. We may however pass on your contact telephone number to the courier we use to dispatch your items but this is not used for sales or marketing purposes.

Little Gems do not store credit or debit card details.

If you choose to join our mailing list, we may contact you with information regarding special offers or new products on our site. We do not sell on our mailing list information to third parties. You can remove yourself from our mailing list at any time by contacting us.

Variations

As all of our stationery and favours are handmade, there may be slight variations from card to card and box to box. We endeavour to keep all our designs the same but will not deem slight variations as a fault.

From time to time, products from our suppliers may be changed or discontinued. In the event of this we will attempt to offer you an alternative of the same or better quality at the same price as your initial order. In the event of a change, we will always send you a sample of new ribbon, card etc before commencing your order.

Cancellation

In the event of a cancellation of your order, Joys Gems has the right to retain the 50% deposit you have paid. If cancellation is made after work has commenced, we reserve the right to collect the final payment of your order or to charge you for additional costs we have incurred on top of the 50% deposit already paid.

If the order is cancelled prior to your approval of any proofs, there will be no additional costs other than the 50% deposit already paid.

All designs on this website are copyright of Joys and must not be copied or reproduced under any circumstances. We reserve the right to update details or prices on our web site at any time, including our Terms and Conditions.

The proprietor of Joys Gems office address is 60 Rosemary Crescent, Dudley, DY1 3RS.