Joys Gems

Ordering Information


Below is everything you need to know about placing an order; we strongly recommend you read the information on this page before placing an order for wedding stationery. You may also want to read our FAQ page for further information or contact us if you have any specific questions which are not answered here.

  • Samples
    We recommend ordering a sample of your chosen design of wedding stationery before placing an order so you can be sure you are happy with the colours and layout.
  • Production slot.
    Please be aware that we are usually fully booked 6-8 weeks in advance and take bookings throughout the year so if you have an idea of when you want your stationery to be delivered, please advise us as soon as possible. We can hold a production date up to 12 months in advance for a £50 non refundable deposit. This will then be deducted from your final invoice when you place your order.
  • Order placed
    We will confirm your production date once you have placed your order. You should expect to receive your order within 7-10 working days from this date.
  • Wording and name lists
    Once you have placed your order, we will request the additional information needed to complete your order. For on the day stationery, we will request a Word document with the list of names for your place cards, seating plan etc.
  • Proofs
    We will send you proofs of your final inserts before printing your wedding invitations. When these proofs have been approved by you, no further changes can be made.
  • Ordering Seating Plans
    We strongly recommend a production slot as near to your wedding date as possible for seating plans, to allow for last minute changes. Our preference is to deliver seating plans two weeks before your wedding date. You can opt for an earlier delivery slot if required but we will be unable to make any changes to your seating plan once it has been delivered.
  • Ordering favours
    We buy fresh confectionery for most favour orders so delivery time is usually 4-6 weeks. You can also book a production slot closer to your wedding date for wedding favours if you know you are going to have them. We require a 50% deposit when placing an order and then the final balance 4 weeks before you would like to receive them.
  • Paying by Cheque
    To make your payment by cheque, please make the cheque payable to Little Gems and send it to the following address:

    Joys Gems
    60 Rosemary Crescent,
    Dudley,
    DY1 3RS

    Please note that cheques can take up to five working days to clear once they have been received and deposited, and no work will commence on your order until your payment has been received, irrelevant of the size of the order.
  • Paying by Bank Transfer
    To make your payment by bank transfer, please contact us.

    Please quote your name and order number as the reference on your payment (you will receive your order number when you have completed the checkout process) and allow up to three working days for your payment to arrive.

    We will email you to confirm when your payment has arrived and no work will commence on your order until your payment has been received.
  • Delivery
    We use a courier for most orders depending on the weight. Delivery will be Monday-Friday and will require a signature. Smaller orders will be sent using Royal Mail.